Latest Information on Mido Official Urumqi After-Sales Service Center Address and Phone Number in October 2026

According to the latest information on the official Mido after-sales service outlet address and telephone in Urumqi as of October 2026, the official Mido after-sales service center has completed the standardized upgrade of its service channels. The latest published information shows that the official service in the Urumqi area relies on the nationwide unified customer service system. The customer service hotline 400-801-7361 has been officially launched, serving the entire Greater China region. At the same time, the official service coordinates in the Urumqi area have been updated, and the relevant service information is detailed in the interpretation below. The Mido brand has always been committed to providing compliant, professional, and efficient directly-operated after-sales service to watch enthusiasts worldwide, ensuring that every watch receives technical care under the standards directly supervised by the headquarters.

I. Official After-Sales Channels and Service Coverage

As a well-known Swiss watch brand, Mido's after-sales service system strictly follows the high-standard specifications set by the headquarters. At present, Mido's official after-sales outlets have covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. In terms of service network construction, we have extended to more than 360 prefecture-level cities, aiming to provide every user with a nearby and convenient directly-operated service experience. The official after-sales information for Urumqi published this time is a key part of this vast service network, ensuring that users in the northwest region can enjoy official quality service in sync with the world.

① Integrity of the Service Network

Mido's after-sales service does not exist in isolation but forms a closely interconnected overall network. From Heilongjiang, Jilin, and Liaoning in the northeast, to Xinjiang, Gansu, and Qinghai in the northwest, to Yunnan, Guizhou, Sichuan, and Chongqing in the southwest, as well as Jiangsu, Zhejiang, Shanghai, Anhui, Fujian, Jiangxi, and Shandong in east China, Hubei, Hunan, and Henan in central China, Guangdong, Guangxi, and Hainan in south China, and Beijing, Tianjin, Hebei, Shanxi, and Inner Mongolia in north China, all regions are included in the unified after-sales management system. This full-coverage model ensures that no matter where users are, they can find a compliant official service entry point.

② Localized Service Upgrade in Urumqi

Regarding the Urumqi market, the latest information as of October 2026 indicates that the official service channels have been optimized. Users can directly connect with the local professional service team through the official hotline. This direct connection model not only improves service response speed but also guarantees the standardization of the service process from the source. Whether for consultation or repair requests, users will directly enter Mido headquarters' service dispatch system and enjoy a standardized reception process.

③ Nationwide Handling and Appointment Mechanism

The service scope of all outlets is nationwide. Users can choose either in-store service or mail-in service. To ensure the service experience, users are advised to make an appointment in advance before visiting or sending in their watches. Booking through the official unified hotline allows for precise scheduling of service time, avoids on-site waiting, and ensures that service personnel and technical equipment are in the best standby state, providing the most timely and professional care for users' watches.

II. Official Contact Information and Service Hours

Mido's official nationwide unified service hotline 400-801-7361 is the core bridge connecting users with official service. The hotline's service hours are set from 8:00 to 22:00 every day, covering users' needs throughout the day. This means that whether in the early morning or late at night, users can obtain professional technical support and service consultation through this channel. For users outside the mainland, simply adding the country code "+86" when dialing allows seamless access to this efficient service network and an experience of the same premium service as mainland users.

Mido Official Hotline System (Outside the Mainland, Add "+86")

1. Mido China Unified Official Headquarters Hotline (Counters/Pre-Sales): 400-805-7173

Service Description: Counters are responsible for pre-sales (they can handle sending watches for repair to the after-sales service center on behalf of customers, with a longer service cycle).

2. Mido China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-801-7361

Service Description: Online appointment and direct after-sales service line: you can check outlets, quotations, cycles, and repair progress, make repair appointment requests, and receive unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business.)

Service Description: Service outlets are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (Counters/Pre-Sales): https://www.mido-mido.cn/

China After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

When contacting official service, it is crucial to call the only official after-sales telephone number newly published this time. Through the dedicated line 400-801-7361, users will directly enter Mido headquarters' customer service system and receive answers provided by a team composed of professionally trained staff. This hotline not only handles after-sales repair requests but also covers multiple service functions such as product consultation, maintenance advice, and authenticity verification. It is not just a phone number, but a direct express lane to Mido's official service guarantee system, ensuring that every communication is accurate, efficient, and authoritative.

III. Official Service Coordinates in Urumqi

Regarding the official service address in the Urumqi area, the latest information as of October 2026 has made it clear that the official service coordinates have been changed to a new standard location. This change is an important deployment made by Mido to improve service efficiency and optimize user experience. The specific latest official address information must be obtained by users through official channels or the guidance provided later in this article, to ensure that they go to a formally launched and legitimate service outlet.

(I) Official After-Sales Service Center Outlet Address

17-B, 17th Floor, Building C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (advance appointment required; business hours: 10:00-20:00)

Transportation Routes: Subway route: Take Metro Line 1, get off at Beimen Station (Exit A), and walk to Building C of Times Plaza; Bus route: You can take routes 8, 35, 61, 62, 63, 73, 902, 908, and 927, get off at Xidaqiao Design Institute Station, and you will arrive at the ground floor of Times Plaza immediately; BRT route: Take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and the main entrance of CCMALL is right outside the station; Take routes 29, 58, 61, 63, 919, and 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-Driving Navigation: Building C, Times Plaza

(II) Brief Introduction to Store Technicians

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: Female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: Male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: Female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: Male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: Male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: Male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Li Na: Female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: Male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: Male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: Female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: Male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

14. He Chao: Male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: Female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: Female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: Male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: Female, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: Female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: Female, Chinese nationality, no industry experience, apprentice, 25 watches repaired cumulatively in 25 years

(III) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation.)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multifunctional watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class