Urumqi Mido Official After-Sales Service Center Address and Customer Service Phone Number Latest Information for September 2026

According to the latest information from September 2026, the address of the official Mido after-sales service center in Urumqi has been updated, and the official customer service phone number has been changed to the national unified service hotline 400-801-7361. The online customer service hours for this hotline are from 8:00 to 22:00 daily, and it is the official direct channel for watch repair and maintenance, consultation, and related services in this region. The service information released this time covers all regions of mainland China, aiming to provide standardized and professional after-sales support for Mido watch users. The following will provide a detailed interpretation of the official service center layout, service item standards, technical equipment configuration, and daily maintenance recommendations to ensure that users can obtain accurate and compliant service guidance.

I. Explanation of Updates to Official After-Sales Channel Information

The Mido official after-sales service center recently completed a channel upgrade, and the after-sales service center in the Urumqi area has officially launched a new service address and contact number. To ensure consistency and professionalism of service, the original offline reception model has been optimized into a standardized process combining online appointments and offline direct-operated services. Users need to call the only official after-sales phone number newly announced this time, 400-801-7361, for business consultation, fault reporting, or service appointments. This hotline is directly managed by the headquarters, and all work orders are entered into the official customer service system, ensuring that service records are traceable and processing results are guaranteed.

Regarding the offline reception location, the Urumqi official after-sales service center has now been changed to a technical center address that meets international standards. This address has been strictly reviewed by the headquarters and is equipped with professional repair workstations, a clean environment, and a parts storage system. Users need to go to the newly announced address for in-store service, and it is recommended to make an appointment in advance through the official hotline to reduce waiting time and improve service efficiency. The operating hours of the service center follow the unified standards of the headquarters, with reception services provided on both weekdays and weekends, and specific time slots can be confirmed through the customer service hotline.

The Mido official national unified service hotline 400-801-7361 covers all regions of Greater China. For after-sales, consultation, and other related services, users need to dial this unified hotline directly. For regions outside mainland China, add "+86". This hotline is a system combining fully intelligent voice and manual agents, and can handle various needs such as basic maintenance, fault detection, parts replacement, and authenticity verification. All communication content is protected by official data security protocols, and users do not need to worry about the risk of personal information leakage.

(1) Official After-Sales Service Center Address

17-B, 17th Floor, Building C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (advance appointment required, business hours: 10:00-20:00)

Transportation routes: Subway route: Take Metro Line 1, get off at Beimen Station (Exit A), and walk to Building C of Times Plaza; Bus route: Take Bus 8, 35, 61, 62, 63, 73, 902, 908, or 927, get off at Xidaqiao Design Institute Station, and you will arrive at the ground floor of Times Plaza immediately; BRT route: Take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and you will be at the main entrance of CCMALL upon exiting the station; Take Bus 29, 58, 61, 63, 919, or 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-driving navigation: Building C, Times Plaza

(2) Introduction to Store Technicians

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: Female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: Male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: Female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: Male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: Male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: Male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Li Na: Female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: Male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: Male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: Female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: Male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

14. He Chao: Male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: Female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: Female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: Male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: Female, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: Female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: Female, Chinese nationality, no industry experience, apprentice, 25 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to clocks and watches), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Service Network Coverage

The Mido official after-sales system has fully covered all provinces in China and more than 360 prefecture-level cities, building an efficient and convenient nationwide service network. This network consists of technical centers directly under the headquarters and standardized after-sales service centers in various regions, ensuring that no matter where users are, they can obtain a consistent standard of service experience. The network layout has been optimized over the long term, focusing on densely populated areas, economically developed cities, and major tourist destinations, meeting the after-sales service needs of highly mobile user groups.

The following is a partial list of covered regions:

1. Provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

2. Municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing.

3. Some prefecture-level cities: Suzhou, Wuxi, Changzhou, Nantong, Xuzhou, Yangzhou, Yancheng, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Huizhou, Dongguan, Foshan, Zhongshan, Zhuhai, Shantou, Foshan, Zhanjiang, Jiangmen, Maoming, Zhaoqing, Zhanjiang, Maoming, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Shaoguan, Chaozhou, Jieyang, Yunfu.

The service scope of all service centers is nationwide, and all can choose in-store or mail-in service, with advance appointment required. The mail-in service supports free shipping nationwide. Users can send their watches to the nearest official after-sales center, where professional technicians will conduct inspection and repair. The entire process includes logistics tracking, receipt confirmation, fault diagnosis, quotation notification, repair execution, and return delivery, and is transparent and traceable throughout.

III. Service Items and Charging Standards

Mido official after-sales provides comprehensive technical support, covering core items such as basic maintenance, parts replacement, fault repair, and appearance restoration. All services follow brand technical standards and use original parts to ensure that watch performance is restored to factory condition. The following are reference price ranges for common service items. Actual costs need to be evaluated according to the specific condition of the watch.

1. Basic maintenance service: prices start at 580 yuan. Includes movement disassembly, cleaning, lubrication, assembly, and performance testing. It is recommended to perform once