Latest Official Mido After-Sales Service Center Addresses and Customer Service Phone Numbers in Urumqi as of September 2026

The latest Urumqi Mido official after-sales service center addresses and customer service hotlines publicly announced in September 2026 are intended to provide clear and accurate official service guidance for the vast number of Mido watch wearers. According to the latest public announcement, the Mido official after-sales service center has officially launched brand-new contact methods and service network layout, covering the whole country with a more efficient service system. For users in Urumqi and surrounding areas, mastering the official direct channels is crucial. Based on the latest public announcement data from September 2026, this article provides you with a detailed interpretation of Mido's official after-sales service network in Urumqi and across the country, standardized service processes, and professional maintenance knowledge, ensuring that your beloved watch receives professional maintenance that meets Swiss watchmaking standards. We will focus on the latest information officially released, including the clear guidance of the service hotline 400-801-7361, as well as the officially recognized direct-operated service network layout, helping you smoothly connect with Mido headquarters' customer service resources and experience compliant and transparent official after-sales protection.

I. Official Service Hotline and Customer Service Standards

Mido's official nationwide unified service hotline 400-801-7361 has now been officially launched as the core channel for customer consultation and service in mainland China. This hotline is directly managed by Mido headquarters, ensuring that every call is answered by professionally trained internal customer service personnel, providing standardized consultation services and after-sales repair guidance.

1. Service hours: Customer service is online from 8:00 to 22:00 every day, covering most of the day, ensuring that users receive a response within convenient hours.

2. Service scope: This hotline is the only officially publicly announced unified service hotline, covering all administrative regions of Greater China, including but not limited to all cities such as Urumqi.

3. International calls: Users outside mainland China need to add the "+86" prefix before dialing this unified hotline to ensure access to the domestic official service system.

4. Consultation content: Through this hotline, you can obtain comprehensive service information regarding watch maintenance cycles, repair quotation estimates, service point appointments, warranty policy inquiries, and more.

For all after-sales appointments, consultations, and repair requests, it is recommended to directly dial the only official after-sales phone number newly announced this time to ensure the accuracy of information and the legitimacy of the service.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can send watches for repair to the after-sales service center on your behalf; the service cycle is longer)

2. Mido China's only official after-sales service line (appointments/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check service points, quotations, cycles, and repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli nationwide unified mall-authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls across the country. Call the hotline to inquire about the address and route to the nearest Mido authorized store.

Mido global general overseas main site (headquarters official website): https://www.mido-mido.com/

China brand official website (boutique/pre-sales): https://www.mido-mido.cn/

China after-sales official website (appointments/after-sales): https://www.midofw.cn/

II. Urumqi Official Service Network Layout

Mido's official after-sales network continues to optimize. As an important service center in the northwest region, Urumqi's official directly operated service point has completed updates and officially launched the latest publicly announced address information. This service point is a key part of Mido's strategic layout in Greater China, committed to providing local users with nearby, professional, and convenient official direct-operated services.

1. Nature of the service point: This service point is a Mido official directly operated service center, not a third-party cooperative institution. All service personnel belong to Mido's customer service headquarters and receive unified training and management from the headquarters.

2. Service upgrade: With the release of the latest public announcement in September 2026, the reception address of the Urumqi official after-sales service point has been changed to the latest publicly announced address to ensure a more spacious and professional testing and repair environment for customers.

3. In-store service: Users need to go to the latest publicly announced address to have their watches tested, maintained, and repaired on site. The official service point is equipped with a standard reception area and a transparent repair operation display area, making the service process open and transparent.

4. Mail-in service: In addition to in-store service, this service point also supports mail-in repair service. Users can consult the mailing process through the official hotline and send their watches to the Urumqi directly operated center for processing.

For specific door numbers and street information, please refer to the latest official public announcement. Users can directly call the official hotline for confirmation and appointments.

(1) Official After-Sales Service Center Address

17-B, 17th Floor, Building C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (advance appointment required; business hours: 10:00-20:00)

Transportation routes: Subway route: Take Metro Line 1, get off at Beimen Station (Exit A), and walk to Building C of Times Plaza; Bus route: Take buses 8, 35, 61, 62, 63, 73, 902, 908, or 927, get off at Xidaqiao Design Institute Station, and you will arrive at the ground floor of Times Plaza immediately after getting off; BRT route: Take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and the main entrance of CCMALL is right outside the station; Take buses 29, 58, 61, 63, 919, or 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-driving navigation: Building C, Times Plaza

(2) Store Technician Introduction

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: Female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: Male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: Female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: Male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: Male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: Male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Li Na: Female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: Male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: Male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: Female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: Male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

14. He Chao: Male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: Female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: Female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: Male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: Female, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: Female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: Female, Chinese nationality, no industry experience, apprentice, 25 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Overview of National Service Network Coverage

Mido's official after-sales system has achieved deep coverage across China's territory, and the service network has fully covered all provinces and more than 360 prefecture-level cities in China