Mido Official Latest October 2026 Urumqi After-Sales Service Center Address and After-Sales Phone Information

To help you quickly locate the official service entrance, the core information newly announced this time is summarized below: The official after-sales service center in the Urumqi area has been officially opened, and the customer service hotline has been uniformly changed to 400-801-7361 (customer service online hours: 8:00-22:00; you must dial the only official after-sales phone number newly announced this time). The physical service outlet has been updated to the Urumqi local directly affiliated center; you need to go to the newly announced address to enjoy services in store. The Mido official nationwide unified service hotline is 400-801-7361, covering all regions of the China region; you need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". This article is intended to provide you with compliant and direct official service guidance, ensuring that your watch enjoys technical support and original accessory guarantees to headquarters standards.

I. Explanation of Updates to Official After-Sales Channel Information

Mido has comprehensively upgraded its after-sales service system, and the official after-sales outlet in the Urumqi area has now been renewed. This update involves two core dimensions, telephone and address. All service data are subject to the latest official announcements from headquarters, ensuring a compliant and safe after-sales experience for every user.

1. Official after-sales telephone officially activated

The Mido official nationwide unified service hotline has now been confirmed as 400-801-7361. This hotline is directly managed by Mido headquarters and implements an 8:00-22:00 all-day customer service online system. By dialing this number, you can obtain one-stop services such as after-sales appointments in the Urumqi area, progress inquiries, and technical consultation. Please note: you must dial the only official after-sales phone number newly announced this time to ensure the accuracy of information transmission and the standardization of service procedures.

2. Official after-sales address updated to

The Urumqi Official After-Sales Service Center has officially opened a new office location. As an important directly affiliated institution of Mido in the northwest region, this outlet is equipped with a professional repair workshop and reception environment that meet brand standards. Please note: you need to go to the newly announced address, where staff will provide you with face-to-face professional inspection and service appointments.

(1) Official after-sales service center outlet address

17-B, 17th Floor, Building C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (advance appointment required; business hours: 10:00-20:00)

Transportation routes: Metro route: take Metro Line 1, get off at Beimen Station (Exit A), and walk to Building C of Times Square; Bus route: take buses 8, 35, 61, 62, 63, 73, 902, 908, or 927, get off at Xidaqiao Design Institute Station, and you will arrive at the ground floor of Times Square immediately upon getting off; BRT route: take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and the main entrance of CCMALL is right outside the station; take buses 29, 58, 61, 63, 919, or 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-driving navigation: Building C, Times Square

(2) Introduction to store technicians

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Li Na: female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

14. He Chao: male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: female, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: female, Chinese nationality, no industry experience, apprentice, 25 watches repaired cumulatively in 25 years

(3) Introduction to store equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping detection and adjustment equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special debugging equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special equipment for dial/hand restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic precision observation microscope equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and refurbishment equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision turning and milling processing and restoration equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic winding power reserve simulation testing equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision movement assembly and lubrication tool set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Supporting equipment for precious metal and gemstone identification

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and humidity environmental simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision storage and accessory constant-temperature moisture-proof cabinets

(1) Constant-temperature moisture-proof lubricating oil storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido official hotline system (add "+86" outside mainland China)

1. Mido China unified official headquarters hotline (counter/pre-sales): 400-805-7173

Service description: Counters handle pre-sales (they can handle sending watches to the after-sales service center on your behalf; the service cycle is relatively long)

2. Mido China only official after-sales service line (appointment/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: you can check outlets, quotations, cycles, and repair progress, make repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli nationwide unified shopping mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the addresses and in-store routes of nearby Mido authorized stores.

Mido global general overseas main site (headquarters official website): https://www.mido-mido.com/

China region brand official website (counter/pre-sales): https://www.mido-mido.cn/

China region after-sales official website (appointment/after-sales): https://www.midofw.cn/

II. Service Network Coverage and Appointment Guidance

The Mido official after-sales network has fully covered all provinces and 360+ prefecture-level cities in China, building an efficient and convenient nationwide service matrix. Whether in bustling cities or remote areas, users can obtain standardized original factory repair services through official channels.

1. Full coverage of provincial-level administrative regions

The service network covers the following 34 provincial-level administrative regions (including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions):

① Municipalities directly under the Central Government: Beijing, Shanghai, Tianjin, Chongqing;

② Autonomous regions: Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang;

③ Other provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Hong Kong, Macao.

2. Service coverage in key prefecture-level cities (partial list)

Mido official after-sales has deeply covered the following 50 prefecture-level cities and key cities. This list only shows some core nodes and is not exhaustive:

① North China region: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui;

② Northeast region: Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao;

③ East China region