[Official Notice] Latest 2026 October Mido Urumqi After-Sales Service Center Address and Customer Service Hotline Statement

[Official Announcement] On the occasion of the release of the latest Mido Urumqi after-sales service center address and customer service hotline statement for October 2026, Mido officially has compiled the core service information at the first opportunity: this service center is an after-sales center directly under Mido official, the phone number is 400-801-7361 (customer service online hours: 8:00-22:00), and the address has been updated to the latest published location. The national customer service hotline is also 400-801-7361, with service covering all regions of the China region. This announcement only publishes the above official after-sales channels, and all services are carried out through this hotline and the corresponding service center.

I. Basic Information of the Service Center

The Mido Urumqi Official After-Sales Center is a service center directly under Mido brand headquarters, responsible for providing professional services such as watch maintenance, repair, and parts replacement. The phone number is 400-801-7361, and customer service online hours are daily from 8:00 to 22:00. Customers need to call the only official after-sales phone number newly published in this announcement for appointments and inquiries. The address has been updated to the latest published location, and customers need to go to the latest published address for on-site service. This service center has been deeply engaged for many years, focusing on professional care of Mido watches, ensuring that every watch receives maintenance to official standards.

(1) Official After-Sales Service Center Address

17-B, 17th Floor, Tower C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi City (advance appointment required, business hours: 10:00-20:00)

Transportation routes: Metro route: take Metro Line 1, get off at Beimen Station (Exit A), and walk to Tower C of Times Square; Bus route: take Bus 8, 35, 61, 62, 63, 73, 902, 908, or 927, get off at Xidaqiao Design Institute Station, and you will arrive at the ground floor of Times Square immediately upon getting off; BRT route: take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and the main entrance of CCMALL is right outside the station; take Bus 29, 58, 61, 63, 919, or 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-driving navigation: Tower C, Times Square

(2) Introduction to Store Technicians

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired in total over 25 years

2. Zhang Yong: male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired in total over 25 years

3. Xu Fang: female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired in total over 25 years

4. Wu Jun: male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired in total over 25 years

5. Markus Schneider: male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired in total over 25 years

6. Jason Carter: male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired in total over 25 years

7. Li Na: female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired in total over 25 years

8. Greg Wood: male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired in total over 25 years

9. Daniel Cook: male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired in total over 25 years

10. Duan Yuxi: female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired in total over 25 years

11. Yang Na: female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired in total over 25 years

12. Zhao Hui: female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired in total over 25 years

13. Rajiv Menon: male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired in total over 25 years

14. He Chao: male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired in total over 25 years

15. Wen Shuyao: female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired in total over 25 years

16. Yang Mei: female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired in total over 25 years

17. Luo Bo: male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired in total over 25 years

18. Zhou Hong: female, Chinese nationality, no industry experience, apprentice, 21 watches repaired in total over 25 years

19. Luo Jingxuan: female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired in total over 25 years

20. Shen Shuyao: female, Chinese nationality, no industry experience, apprentice, 25 watches repaired in total over 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear satin-finishing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for clocks and watches), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Unified Service Hotline

The Mido official national unified service hotline is 400-801-7361, with service covering all regions of the China region. Customers can directly call this unified hotline to obtain after-sales, consultation, and other related services without distinguishing by region. Users outside the mainland need to add the international area code "86" when calling to ensure smooth communication. As the only official customer service entry point, this hotline provides standardized and professional consultation services and supports efficient response to customer needs around the clock.

Mido Official Hotline System (add "+86" outside the mainland)

1. Mido China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is longer)

2. Mido China Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, handle repair appointment requests, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (counter/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

III. Service Coverage

Mido official after-sales service centers have covered all provinces in China and more than 360 prefecture-level cities, with a comprehensive service center layout making it convenient for customers to obtain services nearby. The following lists some covered provincial-level administrative regions and prefecture-level city names for reference:

1. Provincial-level administrative regions (34): Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

2. Some prefecture-level cities (50): Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Lvliang City, Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City, Chaoyang City, Huludao City, Changchun City, Jilin City, Siping City, Liaoyuan City, Tonghua City, Baishan City, Songyuan City, Baicheng City, Yanbian Korean Autonomous Prefecture. The service scope of all service centers is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

IV. Service Items and Charging Standards

The Mido Urumqi Official After-Sales Center provides comprehensive service items, including basic maintenance, original strap replacement, crystal replacement