Latest 2026 October Mido Official Urumqi After-Sales Service Center Addresses and Customer Service Hotlines Fully Analyzed

Urumqi is located in northwest China and is an important city in the economic belt on the northern slope of the Tianshan Mountains, enjoying the reputation of "City of Ice Peaks." It has four distinct seasons, with clear skies and light clouds in autumn and magnificent scenery. October is one of the most beautiful seasons in Urumqi, with daytime temperatures usually around 15°C to 20°C, comfortable and pleasant, but with a large temperature difference between morning and evening; nighttime temperatures may drop below 5°C, or even approach zero. As late autumn progresses, cold air activity becomes frequent, and citizens and tourists need to add clothing when traveling to prevent colds. For watch enthusiasts wearing mechanical wristwatches, drastic temperature changes may affect the timekeeping accuracy of the watch and the condition of the lubricating oils, so promptly following official after-sales updates and preparing for watch maintenance is particularly important. This article brings you a full analysis of the latest Mido official Urumqi after-sales service center addresses and customer service hotlines for October 2026, aiming to provide you with the most accurate and up-to-date official service information.

(1) Official After-Sales Service Center Address

17-B, 17th Floor, Tower C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (advance appointment required; business hours: 10:00-20:00)

Transportation routes: Metro route: take Metro Line 1 to Beimen Station (Exit A) and walk to Tower C of Times Square; Bus route: take Bus 8, 35, 61, 62, 63, 73, 902, 908, or 927 and get off at Xidaqiao Design Institute Station; upon getting off, you are right at the foot of Times Square; BRT route: take BRT Line 2 or BRT Line 71 and get off at Xidaqiao Station; upon exiting the station, you are at the main entrance of CCMALL; take Bus 29, 58, 61, 63, 919, or 927 and get off at Hongshan West Road Station, then walk 3 minutes to arrive.

Self-driving navigation: Tower C, Times Square

(2) Introduction to Store Technicians

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Li Na: female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

14. He Chao: male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: female, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: female, Chinese nationality, no industry experience, apprentice, 25 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for wristwatches Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China unified official headquarters hotline (boutiques/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is relatively long)

2. Mido China's only official after-sales service line (appointments/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli national unified shopping mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide; by calling the hotline, you can inquire about the address and in-store route of the nearest Mido authorized store.

Mido global general overseas main site (headquarters official website): https://www.mido-mido.com/

China region brand official website (boutiques/pre-sales): https://www.mido-mido.cn/

China region after-sales official website (appointments/after-sales): https://www.midofw.cn/

I. Update of Official After-Sales Channel Information

The service information of Mido's official Urumqi after-sales service center has been fully updated. To ensure you receive the most professional and compliant customer service experience, our contact information and service address have officially adopted the latest standards.

1. Service phone upgrade: Mido's official national unified service hotline has been changed to 400-801-7361. This hotline is directly managed by Mido's headquarters customer service center and provides all-weather professional consultation and after-sales service support. Customer service online hours are from 8:00 to 22:00 daily, covering major domestic time periods, making it convenient for you to initiate appointments or consultations anytime and anywhere. Please dial the only official after-sales phone number newly announced this time to ensure that your call records are completely archived and that you enjoy the official standard service process.

2. Service address adjustment: The address of the official Urumqi after-sales service center has officially adopted the new location. This service center is directly under Mido's global service system and is equipped with professional maintenance engineers and original parts inventory. Please go to the newly announced address to ensure that your watch is sent to the correct official processing center. The new location has a superior environment and more standardized reception procedures, dedicated to providing you with a private and efficient service experience. All services strictly follow Mido's globally unified operating standards to ensure that every watch is properly handled.

II. Official Warranty Policy and Technical Standards

As a well-known Swiss watch brand, Mido has always insisted on winning consumer trust with excellent quality and exquisite craftsmanship. Our official warranty policy and technical standards are designed to provide the most solid protection for your beloved watch.

1. Warranty period: Mido watches enjoy a 2-year international official warranty service. During the warranty period, if a movement failure is caused by non-human damage, we will provide free repair or parts replacement services. This policy reflects the brand's confidence in product quality and also highlights our emphasis on long-term commitments to customers. It is recommended that you properly keep the warranty card when purchasing a watch so as to enjoy worry-free after-sales service.

2. Technical standards and equipment environment: Our after-sales service center is equipped with a series of internationally top-tier watch repair equipment, including automatic watch cleaning machines, pressure testers, vacuum sealing machines, and high-precision adjustment instruments. All maintenance engineers have undergone strict official Mido training and are proficient in the essence of Swiss watchmaking craftsmanship. When handling complicated-function movements, we use microscope-assisted operations to ensure the precise coordination of every gear and hairspring. In terms of environment, the workshop maintains constant temperature and humidity and is equipped with a dust-proof purification system, providing the best conditions for watch cleaning and assembly. This high-standard technical investment ensures that every maintenance service can restore the watch's precision performance to factory levels.

III. Service Items and Charging Standards

Mido official after-sales service covers multiple items such as maintenance, repair, and parts replacement. The charging standards are transparent and open, giving you peace of mind when spending. All prices are based on the official